Schedule

Meet the Experts is your online opportunity to hear and interact with top industry leaders. Learn how relevant issues and trends affect you and your company. This month there will be 75 minutes of online program from 7p.m. to 8:15p.m.

Topic: What Do You Say? Part 2

The panel will cover "part 2" of the "scripts" they use to talk with consumers. Find out what successful cleaners say on the phone when selling a job, making a quality check call, or returning a complaint call. What do they say to greet customers at the house? to up-sell protector and other add-on services? What a cleaner says to pre-qualify a job can make a huge difference in customer satisfaction. Our esteemed panel will share their secrets!

Panel Discussion: This panel of experts will lead the discussion based on their over one hundred years of combined hands-on experience:

Bill Corridan , Prestige Carpet Care in Silicon Valley, CA
Jessika James, Prochem Systems Educational Manager
Roby Harris, Twice as Nice in Shasta Lake, CA
Doug Kuehne, King's Carpet Care in Lodi, CA

Reserve your Webinar seat now at:
https://www2.gotomeeting.com/register/259478562?utm_source=+CRA_Panel+3%2F12%2F2012&utm_campaign=CRA+Panel&utm_medium=email

After registering, you will receive a confirmation email containing information about joining the Webinar.

SYSTEM REQUIREMENTS
PC-based attendees
Required: Windows 7, Vista, XP, 2003 Server or 2000

Macintosh-based attendees
Required: Mas OS X 10.4.11 (Tiger) or newer