Many customers approach the hiring of a cleaning and restoration firm based upon a yellow page ad or a referral. However, that does not allow the buyer of your services to evaluate you along with others in the industry in an equitable manner. By participating in the CRA Select Member program, you can immediately set yourself apart from those that are not as qualified or reputable.
Level the playing field
Because all CRA Select Members are insured and licensed professionals, you will find yourself competing only with the companies that adhere to the same standards that you do. It is more likely that other CRA Select Members will have similar costs of doing business.
Gain market share
The CRA Select Member Program will be promoted along with all of the CRA members to various markets that represent buyers of your services. CRA will continue to approach other industries and organizations to promote the CRA Member Profile Search options on the website.
What about other CRA Members that do not currently qualify?
We will work with all CRA Members to gain the CRA Select Member Status. A CRA Member firm can enroll in the program and be listed as a CRA Select Member Candidate, which shows that they adhere to the CRA ethical business practices and are making progress in attaining this elite status. Another option is to have the member listed as an IICRC Certified Firm if they meet those criteria.
Select Member Standing Committee
A CRA Standing Committee will be established to review applications. The Committee will be comprised of members that do not compete with the applicant. The activities of verifying the candidates organizational and business practices will be performed by Administrative staff or a third party to ensure the privacy of a candidate’s business information. The Executive Director will either report to the committee that the candidate meets the requirements or not. The Standing Committee can also provide for an internal appeal and dispute resolution program.
A candidate that meets the requirements will be required to sign an agreement with CRA that will specify the criteria needed to continue to be listed as a CRA Select Member. Where a Select Member is experience some interim problems, a probationary program will be applied.
Limit of Liability
The Select Member listing is not a guarantee of a Member's future performance or your actual satisfaction with that Member. The information provided by the Member is reviewed and evaluated by a committee to ascertain whether the Member has met a minimum requirement in their organizational structure, business practices and customer relations program. At the time of their application the Select Member met those criteria. We do not guarantee the accuracy of the information provided and a Member’s organizational structure and performance can change over time. The listing of a Select Member is provided without warranty of any kind either expressed or implied. Under no circumstances including, but not limited to negligence, shall CRA be liable to any customer or any other entity for any direct, indirect, incidental, special or consequential damages.
Each Select Member has agreed to the following Customer Satisfaction program.
CRA Select Member Dispute Resolution Policy
While we hope that there will never be a dispute between a Select Member and one of their customers, we require that each Select Member agrees to handle disputes in a specified manner. Our Dispute Resolution Program is as follows:
Dispute Resolution Policy
In the best of business relationships differences may occur. Therefore, each Select Member agrees to the following procedure for the resolution of complaints as they occur.
Code of Ethics
As providers of cleaning and restoration services to the public, we strive to apply the following principles with those that we have a business relationship.